New Capabilities to CC&C Platform Added With TigerConnect’s Acquisition of Critical Alert

TigerConnect is going to have a variety of new features added to its clinical communication and collaboration program after the purchase of Critical Alert, a healthcare middleware provider. This is the second big purchase by TigerConnect in Santa Monica, CA in 2020, after purchasing Call Scheduler last fall.

Critical Alert provides hospitals and health systems with a cloud-based and mobile business-quality middleware. Hospitals make use of the middleware solutions for management of nurse call, alarm and events, clinical workflow analysis and medical device interoperability. Besides the selection of middleware solutions, Critical Alert delivers conventional nurse call equipment to over 200 hospitals all over North America.

The purchase will lead to the incorporation of the suite of middleware products with the TigerConnect system and will include many new functionality and power a broad range of alert styles and alarm management improvements. The incorporation of the middleware is estimated to be finished in Q1 of 2021.

Critical Alert middleware seamlessly works with clinical systems to send alarms, activities, and values and offers virtualized nurse call which includes contextual patient information to enable nurses to choose with requests to prioritize. By means of centralized response to of nurse call notifications and the supervision of workflows and tasks, there is lesser noise and clinical disruptions and better responsiveness.

Real-time Location Systems (RTLS) integrations aid to enhance caregiver efficiency and simplify workflows and allow real-time monitoring of personnel location and time expended on assignments. These integrations offer information about resource planning, workflow efficiency, and continuing process development endeavours.

The integration of Critical Alert with TigerConnect will permit quick integrations with smart bed alerts for efficient fall deterrence and enhanced patient security. When the safe bed setting is jeopardized, alerts will be delivered instantly to mobile devices permitting nurses to easily respond.

By means of an incorporation with the TigerFlow care team collaboration solution, notifications will be wisely sent to the appropriate caregivers, controlling unwanted noise and enhancing performance. The context supplied with these notifications assists nurses to prioritize properly. Critical Alert additionally provides innovative analytics that give ideas regarding patient conduct and assist with the optimization of employee work load.

With the integration of Critical Alert middleware into the TigerConnect platform, it gives more value to clients and aids to relieve the stress on nurses especially at this time when nurse burnout is quite prevalent. The enhancements on efficiency and effectiveness will probably benefit hospitals, especially considering the present shortage on nurses.

The acquisition of Critical Alert is very strategic and it is a natural development of TigerConnect’s already-powerful collaboration system, according to TigerConnect CEO and co-founder Brad Brooks. Now, all the nurses that use TigerConnect, these new functionalites will send real-time, contextual data to their mobile units or desktop so they could work more intelligently, prioritize actions, and successfully coordinate care using just one platform every day for business messaging.

Critical Alert CEO John Elms is going to join the team of TigerConnect as Chief Product Officer/ Elms and will have a crucial role in combining the technologies of two companies and will direct future product developments. VP Wil Lukens of Critical Alert Sales will likewise join TigerConnect and will be the General Manager of Critical Alert’s traditional Nurse Call hardware section and will proceed with operations using the same standalone business unit name.

The merging of the two companies is perfect timing, according to John Elms. Together, the company will be able to resolve a few of the serious challenges that nurses face such as alarm fatigue, resource optimization and action prioritization.